Summer brings out aggressive knocks at the door

While you're outside gardening or enjoying the weather on your front porch, others are also taking advantage of the situation: door-to-door salespeople.

“For a number of years now aggressive door-to-door salespeople promoting water heater rentals and replacements have been a top complaint of Ontario homeowners,” says John Macdonald, president and CEO of EnerCare Inc., a leading provider of energy efficient products, including water heater rentals. “We want to make sure that consumers know what to look out for if a salesperson comes to their home, so that they can make an informed decision.”

Be cautious if a water heater salesperson says things such as:

“We're from your current water heater provider, utility or local municipality.” – Direct Energy, government agencies and utilities do not promote the exchange of water heaters door-to-door, so if someone says this, they are likely misrepresenting themselves. 

“Government regulations say your plastic venting materials need to be replaced due to safety reasons.” – First, your water heater provider or utility would never send someone to your house for a service call unannounced. Second, regulations only require venting updates when a water heater is replaced and not before.  

“Our water heater is more efficient than the one you have in your home.” – There is no way of guaranteeing that the salesperson knows the age and type of water heater you currently have or the energy efficiency and savings from upgrading. We suggest you contact your service provider to ask them about any upgrade options.

“We can replace your water heater free of charge.” – You may be signing a long-term rental contract with a new company. Review the contract and take the time to do some research about this new company and their service.

“We need to see your current bills.” – Never share your personal information with a door-to-door salesperson because there is no reason they would ever need to see your bill.

We need to look at your current water heater.” – Never permit a salesperson to invite themselves into your house. If you are interested in an upgrade, or in having your unit serviced, we suggest you contact your current provider and schedule an appointment.

You can learn more about how to better protect yourself against aggressive door-to-door sales people at

Carol Ireland

Carol Ireland

Sales Representative
CENTURY 21 Millennium Inc., Brokerage*
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