There is no doubt that in this day and age, connections are made online. I have only met Craig Rushton, Realtor at Century 21 Vancouver online. I follow him on Twitter, and truly admire his web marketing strategy. I wouldn't hesitate to refer any West Coast clients to Craig because he is really good. I appreciate his comprehensive website with stats, testimonials, blog, local information, and listings.
Check out the cool video he uploaded just now, which I saw via Twitter. Thanks Craig, it's great to see how other Realtors are using online communication to provide great customer service.