I believe in a simple formula to make my clients content with my services, exceed the expectations of the client and follow through on what you said you would do. Below are a couple examples of satisfied clients.
Thank you to all my clients and family that believe in me and take the time to send me thier true feelings about my services.
Hi Leo, September 6, 2013
I would like you to add this to your web site and anywhere you see fit….we are truly grateful for all you’ve done…
Buying and Selling a home can be one of the most stressful transactions you can experience however Leo made it easy for our family. This wasn’t our first home so we’ve had some experience dealing with other real estate agents but Leo tops the list. His understanding of the market place and ability to bridge gaps during the negotiation stages allowed us to have our perfect home when I truly believe other agents wouldn’t have delivered. Time isn’t a factor with Leo as he makes himself readily available at all hours of the day to get your deal done. A true professional in all sense of the meaning so Thank You Leo for finding us a house we can call home.
Jason, Selena & Lily Stey
Hello Leo, December 26, 2012
Bea an I would like to express our thanks for the wonderful work you did in executing the purchase of a home for us on such short notice.
We saw a home on Boxing Day and called your office at about 3:30pm asking to speak to an agent. At 4:00pm you returned our call, stepped up to the challenge and began the process to put together an offer to purchase. That evening, you were at our home with the offer and trying to arrange a presentation with the listing agent.
You presented our offer and continued to negotiate with a very aggressive agent defending her client’s interests and attempting to orchestrate a bidding war. In the end, we avoided a bidding war, they met our conditions to purchase and the purchase was completed including the home inspection. WOW… 49 hours from start to finish. And on top of all that, it was Christmas.
Please know how impressed and happy we are to have had you represent us in such a hot market as we currently have. You answered a cold call and when we met, we felt like we had been friends with you for a good long time. You had good insight and superior negotiating skills. Your ethical standards were excellent and you kept us updated all the way through. This was a very exhilarating experience. We gave you some tight parameters to work with and you put the gloves on and jumped in!
We look forward to recommending your professional services to our family and friends.
Bea and Murray Pellowe
RE: Leo Manchisi December 15, 2012
I had such a positive experience working with Leo Manchisi that I am writing a testimonial.
I have been in my present home for 35 years and buying new home as a single woman was a bit daunting.
Leo answered all of my questions and put me at ease instantly. I appreciated the professionalism Leo demonstrated throughout the home-buying process. He was easy to talk to; he was readily available, and very patient. He offered me excellent advice which helped me purchase the home I wanted.
Leo continued to be of assistance by recommending trades' people and offering suggestions. He willingly worked with me during the several months before I moved into my new home to make buying a new home a smooth process.
Leo would be the only agent I would work with in the future should I purchase a new home.
Lorrie Ann W.- Hamilton,Ontario
Letter of Recommendation
August 23, 2013
This unsolicited letter of recommendation is issued to LEO MANCHISI of Century 21 Miller Real Estate Ltd for his exemplary focus on customer service towards his clients.
As a bit of a background I met Leo at an open house he was hosting in the winter of 2012, as I was looking to purchase a new residence. My existing home was listed on the market, but had not sold, and I did not want to put an offer forward on a new purchase until my existing home sold. Leo was very cordial and friendly during my viewing of his open house and offered to monitor new listings on a go forward basis based on my purchasing criteria. Over the next several months Leo issued weekly update listings for my review, with any viewings I wanted to visit, coordinated and viewed with Leo. We probably viewed more than a dozen homes until my home sold, and I was in a position to purchase. Leo was retained to act as my agent in finding a new home.
The value add that I very much appreciated from Leo was not only his knowledge of the real estate local market, his excellent negotiation skills with the vendor, but his contact base that he has accumulate over the years in his previous employment. This buffet of contacts which was readily available to me was extremely beneficial, as after we found a home Leo introduced me to no less than three trades (A/C, granite, backsplash) in order to complete renovations prior to me moving in to my new home. In addition to Leo’s contact base, he has made himself available on numerous occasions prior to and well after the close of my home, well beyond the call of duty. Being a single home owner, and working full time and away from my house from early in the morning till well after 6 pm, he has come to my rescue countless times whenever I needed someone to allow someone into my home to do some needed work.
Leo is very professional, always making himself available and it is very obvious that he cares for his clients. Over time he has not only become my real estate agent but a friend that I know I can count on. Leo has earned the right to be my real estate agent of choice for many years to come and I would confidently recommend Leo to any future home buyer or seller.
CENTURY 21 Miller Real Estate Ltd., Brokerage*