I'm often asked to recommend a moving company. There are several great companies in Ottawa and rather than recommend any one of them, I suggest you ask some or all of these questions. Many families move in the Spring, so book early and make sure you know what to expect.
Make sure you fully understand the services the moving company offers and the rate the moving company charges.
Here is a list of questions you should ask your mover as you shop for the perfect fit.
Does your moving company charge by the piece or by the hour?
Do you have a minimum charge? How do you charge after the minimum is met – in 15-minute increments or every half hour?
Do you charge extra for larger items such as piano moving, large screen televisions, or any extra flights of stairs to move items? (This is not unusual.)
Do you charge for the travel time from your office to my home?
Do you charge extra for moves in the evenings or on weekends?
What payment options do you offer? (Many companies require a deposit.)
Do you have full-time employees or do you use temps and day labour? (Be cautious of companies that use temps or day labour because they may not be properly insured.)
Are my items insured during the move? (Even if a mover is bonded and insured, it doesn't mean that your items are covered during the move.)
What kind of cancellation policy do you offer? (You should always be able to cancel or postpone until a few days before your move.)
Do you offer free moving quotes? (For homes larger than three bedrooms, try to get an on-site estimate done. Be thorough in identifying all the items you need moved. Don't forget the basement, attic and locker.)
(Movers who care about customer service and making your move a positive experience will do all they can to help you.)