Rogers Q and A: Technical & Installation dates _ for customers

Rogers' Customer asked:

Hi Rogers,

Sounds great--thanks for working this out for me.

Regarding the home phone, we currently have our landline provided by Bell. Are there any steps required on our end to cancel our contract with Bell, or will Rogers handle this?

As well, what is the earliest date we could have everything installed? As I mentioned before, the issue existing with our current ISP (TekSavvy, through Rogers' lines) still remains. The Rogers technician that inspected our unit stated that it was a wiring issue from the hub in our building to our unit, and was unable to fix it. I hope that we can have this issue resolved during the installation as well.



Rogers answered:

Hi Customer,

The earliest date will depends on when you booked the order.  Usually, when it is not busy, you can get it right away on the next day, but I would say within a week is somewhat more practical.   In a nutshell, the company standard policy for installation is “ first come first serve ”, but don’t worry, there are other ways to re-schedule around to an earlier date if the installation date is too far in the future. This is why having a private Rogers' local advisor could help you alone without keep waiting and calling Call Centre and repeating your concerns on every call you make.  




Please contact one of our Rogers' local advisors to assist your HOME

Rogers' Local Area Advisor
244 Newkirk Road
Richmond Hill, ON L4C 3S5
Phone: 416-402-3271



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Michael Wang

Michael Wang

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CENTURY 21 Atria Realty Inc., Brokerage*
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