It is now that time of year when Homeowners everywhere get all excited by our lovely weather and even more so to tackle those outdoor projects. Some projects like putting in new pools, installing sprinkler systems, digging holes for decks or fences …, and the list goes on and on, might require digging into the ground.
It is important to find out what is underground before starting a project, because damaging buried utilities is dangerous. If a utility is damaged, it could be harmful for the person digging and essential services such as electricity, telephone or water could be interrupted.
It takes at least 10 business days to process a request to locate and mark York Region utilities. It is best to plan and make your request ahead of time to avoid frustrating project delays.
How to make a Request
York Region Owned Utilities: York Region is now a member Ontario One Call and all requests to find and mark York Region owned utilities are processed through them. Contact Ontario One Call to make a location request by visiting their website, or by phone at: 1-800-400-2255.
Other Utilities and Municipalities: Not all service providers are members of Ontario One Call. It is your responsibility to contact your local municipality and other service providers if they are not yet members of Ontario One Call.
Emergencies: Ontario One Call is available 24 hours a day, 7 days a week. A location request is always required before digging, even in an emergency. An emergency is when an essential service has been interrupted and it is necessary to repair the utility and restore service to prevent or limit a public health or safety hazard. Emergency location requests can only be done by phoning: 1-800-400-2255.
It’s the Law
Both businesses and private residents are required by law to have all underground utilities located and marked before they “disturb the ground”. Visit Ontario One Call’s Overview of Legislation for more information. Contractors are required to have all underground utilities located and marked by Section 228 of Ontario Regulation 213/91 – Construction Projects.