Brother Laser printer

Be wary buying brother laser printer at Staples. I purchased one just over 1 year ago, also bought extended warranty, total about $700. Printer started acting up, making dark crease in paper, at about 13 months. Took back to Staples( Gardiners Rd Kingston) as extended warranty was for 2 years after manufacturers warranty. Expected would be replaced but was told warranty was for repair, I said I had been told when bought that it was for replacement, after checking with manager girl said no only repair and guy who sold it to me was not longer working there. She said they would send out to repair depot and have back in 2 weeks. After 2 weeks i called repair depot in Montreal, gave my case number and they said they had just received on May 12, it took 12 days for Kingston Staples to get printer to Montreal, when i called store to complain girl said "they had trouble finding a box to ship it in." When I expressed my displeasure she said she would call repair depot and put a rush on it. So in mean time I am without laser printer that i paid big bucks for land service plan I paid for in not really worth paper written on. I caution anyone using Staples to make sure you are getting what you pay for. I will not be using Staples for any further purchases.

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Robert Storring

Robert Storring

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CENTURY 21 Lanthorn Real Estate Ltd., Brokerage*
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