When Someone is Upset with You

It may be a co-worker who feels slighted because of something you said at
a meeting, a driver you inadvertently cut off on the way to work or a
neighbour who's upset because your tree has branched too far into his yard.
It's almost impossible to go through life -- or even a week -- without
someone becoming upset with you. It happens.
So how do you deal with it?
There's an easy technique recommended by de-escalation experts called
the balloon technique. It works like this:
Imagine the other person's anger is like a balloon filled with air. If you get
angry back, all you're doing is adding more air to the balloon.
Instead, simply let the person vent until he has communicated his frustration
completely. (If he asks questions, say you prefer to hear him out fully before
answering.)
Letting the other person vent with little or no interruption will help to "deflate
the balloon" thereby de-escalating the tension. Then you'll be in a better
position to deal with the situation.

Stacey Jones

Stacey Jones

Sales Representative
CENTURY 21 Erie Shores Realty Inc., Brokerage*
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