Meet our Local Businesses - Day 26 - With Jed's Auto Repair

Day 26!  Nearing the end of the month :) We have really been enjoying getting to know lots of the local Northside businesses up close and personal, we hope you have as well!  Today we are featuring the choice automotive garage of Century 21 Island Gateway Realty ;) Jed's Auto Repair!  Jed's is located at 1318 Keltic Drive, Balls Creek, NS.  While we were waiting on our oil change, we cornered the guys at Jed's to participate in our blog feature :) Jed's Auto Repair has been open for 16 years this coming April 1st! 

Here is what they are saying at Jed's:

Tell us about why you started this venture:

I have been working on vehicles since I was 17 years old.  That's 50 years of mechanics work, and I do it because I love it :) In the early years, I was renting bays and decided that I wanted to be more independent and make my own way.

Tell us what it is that you offer/bring to Cape Breton:

We bring quality, dependable work.  We have affordable prices, and build on solid honest relationships with customers.  We are very family oriented, and host annual Christmas parties that are a favorite of our customers, young and old, and also typically host a summer customer appreciation party as well. 

Any big plans coming up?:

We just built a new garage with hoists to service more trucks and branch out a little more with space.  That way we can accomodate more customers and less wait times!

What is the most important thing you learned about running your own business in Cape Breton?:

The most important thing I learned was to really listen to your customers especially when they have a problem or complaint.  This is where many go wrong and get defensive.  What I do, is put myself in their position and ask myself what I would expect or want in this kind of situation.  Everybody wants to feel appreciated and especially in the times when they have issues or concerns.  Customer service is the game we are in, so that should be the focus.

What are your favorite things to do or places to visit in Cape Breton when you are not busy running or working the business?:

I like to travel around Cape Breton, mostly in the outskirts.  Mabou, Margaree, etc. Every weekend I visit Janes in Bras d'Or for my breakfast!

Thank you so much Jed's Auto Repair for taking the time to speak with us and share your wisdom!  Also, thanks for the continued great service and not getting cross that my oil changes are always overdue :p


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